Warranty Information

PlusLife Health Ice Bath Warranty & Care Guide

Warranty Coverage Summary

Maintenance Requirements

To maintain eligibility for warranty coverage, the Customer must:

• Strainer Filter: Clean regularly. [View cleaning video in our support portal]

• Cartridge Filter: Inspect and replace as needed. [View guide support portal]

• Fan Coil & Dust-Proof Net: De-dust regularly to maintain airflow. Check and clean the dust net when the cooling/heating efficiency gets lower. We recommend cleaning it every three months to ensure the condenser is working perfectly. [View video support portal]

• Chiller Ventilation: Maintain at least 2x2 metres of clearance around the chiller.

• Pipe Cleaner: Use the Swirl Away product every month (for commercial) and 6 months (for residential) on the chiller to clean internal components and prevent build-up.

Failure to perform basic maintenance may result in warranty claim rejection.

Assembly and Installation Responsibility

While PlusLife Health may recommend assembly partners and electricians, these recommendations do not constitute an endorsement or warranty of their services.
Customers who experience issues resulting from assembly or electrical installation must contact the relevant service provider directly for resolution.
PlusLife Health will provide diagnostic support to help determine the cause of issues, but where the cause is determined to be improper assembly or electrical installation, customers will be directed to the responsible third-party service provider.

Important Assembly and Installation Notes

• Settling Period: Do not use the ice bath within twelve (12) hours after initial installation or relocation.

• Start-Up Procedures: Follow all start-up procedures as outlined in product manuals.

• Ventilation: Ensure at least 2x2 metres of clearance around the chiller to maintain proper airflow.

Warranty Registration and Documentation 

• Customers are required to complete warranty registration within thirty (30) days of installation by:
  

• Submitting proof of installation (besides our Ice Pool model, our Ice baths do not require to be installed by plumbers or electricians); 

• Providing photographic evidence of the installation, showing proper ventilation and placement; 

• If Commercial confirming staff training has been completed; and 

• This documentation will establish the baseline for warranty coverage and assist in expediting any future warranty claims. 

• Failure to complete warranty registration may affect the processing of warranty claims.

Warranty Exclusions

• Transport damage

• Normal wear and tear

• Fire, flood, rainwater, vermin, or excessive exposure

• Incorrect assembly, installation or failure to follow product instructions

• Power surges, thunderstorms, or unauthorised modifications

• Use of corrosive chemicals not approved by PlusLife Health

• Water ingress or overheating due to blocked fans or poor ventilation

• Consumables (e.g., filters, hoses, seals, covers)

• Performance issues, including but not limited to:

• Inability to reach target temperatures due to environmental conditions

• Temperature fluctuations from excessive use or high ambient temperatures

• Reduced cooling efficiency due to poor ventilation

• Normal variations in performance within manufacturer specifications

• Excessive replacement of maintenance products

• Indirect or consequential loss (e.g., business downtime or lost revenue)

• Neglect or improper maintenance

• Warranty coverage does not apply where faults arise due to improper maintenance in commercial environments, including: 

• Debris accumulation, calcification, or biofilm buildup; 

• Poor water quality or improper chemical balance; 

• Damage to pumps, sensors, or internal components caused by hair, dirt, or untreated water; and 

• Environmental contamination specific to the Commercial Customer's premises. 

• Commercial Customers are required to use recommended maintenance Products and perform regular cleaning as instructed in PlusLife Health manuals or training materials. 

• Failure to follow commercial care guidelines may result in claim denial.

• Use of residential/home products in a commercial setting, unless otherwise approved in writing

• Damage or malfunction resulting from failure to observe mandatory settling periods including:

• Using an ice bath within twelve (12) hours after initial installation or relocation

• Failure to follow start-up procedures as outlined in product manuals

• Refrigerant-related repairs for the Eco Chiller model

• Damage resulting from relocation of ice baths after initial delivery and installation

Commercial Warranty Exclusions

In addition to the standard Warranty Exclusions, the following additional exclusions apply to Commercial Use: 

• Damage from excessive use beyond recommended commercial usage parameters; 

• Issues arising from improper supervision or misuse by end users or clients; 

• Damage resulting from inadequate water treatment or chemical balance in commercial settings; 

• Wear and tear occurring at an accelerated rate due to high-volume usage; 

• Problems caused by power fluctuations, surges, or inadequate electrical infrastructure in commercial buildings; 

• Issues arising from improper installation by third-party contractors; and 

• Damage from inadequate staff training or failure to follow operating procedures.

Warranty Conditions

Warranty coverage for ice baths is subject to strict compliance with care and usage guidelines. The warranty will be voided in the following circumstances:

• Failure to install filters or use approved water treatments

• Operating the unit with poor ventilation or blocked airflow

• Ignoring required maintenance such as coil cleaning or filter replacement

• Continued use of the chiller while internal parts are clogged or malfunctioning

• Failure to follow the initial settling period after delivery or relocation

Recommended Maintenance Products

While not mandatory, PlusLife Health highly recommends the following maintenance packs, especially for commercial settings:

• Maintenance Pack Commercial & Residential: Includes Armour (chlorine-based sanitiser), Performance Up, Velvet, Swirl Away, Aquality, Comfort Up, and Filter Renew. Ideal for meeting commercial compliance requirements and enhancing water clarity and cleanliness.

• Maintenance Pack Residential: Chlorine- and bromine-free, suitable for those with sensitive skin or respiratory concerns. Focuses on gentle, effective cleaning with easy-to-use testing tools and a more natural sanitation system.

These products are designed to enhance the longevity, clarity, and cleanliness of your ice bath. For more information, visit our Maintenance Products Collection on pluslifehealth.com.au.

Each Australian state has its own regulations regarding cold plunge sanitation. While we’re a NSW-based company and strive to stay up to date across all states, we strongly encourage clients to double-check local compliance requirements, especially for commercial use.

PlusLife Health is not liable for any non-compliance with state-specific legislation or health regulations. It is the responsibility of the client to ensure they meet all local requirements.

Enhanced Maintenance Requirements for Commercial Use 

• Due to increased usage in commercial settings, Products installed in commercial premises are subject to enhanced maintenance requirements, including: 

• More frequent filter cleaning and replacement; 

• Weekly water chemistry testing and adjustment; 

• Monthly system inspections; and 

• Quarterly deep cleaning procedures. 

• Compliance with these schedules must be documented to maintain warranty coverage. 

• Commercial Customers must maintain a maintenance log recording: 

• Date and type of maintenance performed; 

• Name of staff member or contractor who performed the maintenance; 

• Replacement parts or consumables used; and 

• Any issues identified during maintenance. 

• Failure to perform and document required maintenance will void warranty coverage for affected components.

Right to Repair, Replace or Refund

PlusLife Health may, at its sole discretion: 

• Repair the product or affected part

• Replace the product or part with the same or an equivalent model

• Offer a refund for the original purchase price

• If a product is deemed uneconomical to repair, PlusLife Health may, at its discretion, instead offer the customer:

• A refurbished unit at a discounted price, with or without a warranty

• A brand new replacement unit at a discounted price, subject to availability

• A partial refund or trade-in credit toward a new purchase

• For all refurbished or replacement units provided under this clause, the customer is responsible for all shipping and delivery costs, regardless of warranty status.

• These alternative solutions are offered as a courtesy and are not required under the terms of the warranty unless the original product qualifies for replacement under Australian Consumer Law guarantees.

• Individual components or parts replaced under warranty carry a separate six-month warranty from the date of replacement.

• This six-month warranty period applies specifically to individual components such as pumps, filters, circuit boards, sensors, and other replaceable parts.

• The replacement part warranty does not reset or extend the original product's warranty term.

• If a replacement unit (such as a complete chiller) is provided, the replacement unit will be covered only for the remaining duration of the original warranty period, unless explicitly stated otherwise in writing.

Terms of Service

For full Terms of Service, visit:

pluslifehealth.com.au/pages/residential-terms-of-service

pluslifehealth.com.au/pages/commercial-terms-of-service

PlusLife Health Sauna Warranty & Care Guide

Warranty Coverage Summary

Maintenance Requirements

Warranty coverage may be voided if care instructions are not followed.

Enhanced Maintenance Requirements for Commercial Use 

• Due to increased usage in commercial settings, Products installed in commercial premises are subject to enhanced maintenance requirements, including: 

• After every use follow the Bake & Breathe method to eliminate moisture and promote airflow.

• After every use wipe down all excess moisture and sweat using a dry cloth or towel.

• Monthly system inspections; and 

• Oil timber surfaces every 6 months. 

• Compliance with these schedules must be documented to maintain warranty coverage. 

• Commercial Customers must maintain a maintenance log recording: 

• Date and type of maintenance performed; 

• Name of staff member or contractor who performed the maintenance; 

• Replacement parts or consumables used; and 

• Any issues identified during maintenance. 

• Failure to perform and document required maintenance will void warranty

Assembly and Installation Responsibility

While PlusLife Health may recommend assembly partners and electricians, these recommendations do not constitute an endorsement or warranty of their services.
Customers who experience issues resulting from assembly or electrical installation must contact the relevant service provider directly for resolution.
PlusLife Health will provide diagnostic support to help determine the cause of issues, but where the cause is determined to be improper assembly or electrical installation, customers will be directed to the responsible third-party service provider.

Important Assembly and Installation Notes

Saunas must not be assembled in the rain. Timber will absorb moisture, leading to swelling, warping, or structural damage. Assembly in wet conditions voids your warranty.
The LED transformer must be installed externally to prevent melting or electrical failure. Internal installation is not permitted under warranty terms.
Upgraded heater control panels must be installed externally, or if installed internally, they must be placed on the wall furthest from the heater and no higher than 1 metre from the floor.

Warranty Registration and Documentation 

• Customers are required to complete warranty registration within thirty (30) days of installation by:
  

• Submitting proof of professional installation; 

• Providing photographic evidence of the installation, showing proper ventilation and placement; 

• If Commercial confirming staff training has been completed; and 

• This documentation will establish the baseline for warranty coverage and assist in expediting any future warranty claims. 

• Failure to complete warranty registration may affect the processing of warranty claims.

Timber Warranty and Paint Seepage

We warrant against significant timber warping, provided it is not caused by improper installation or environmental neglect.

Not covered under warranty:

• Minor surface cracks, knots, and natural imperfections

• Changes in wood appearance from heat or aging

• Paint seepage or staining from rain or moisture, especially on barrel saunas

To minimise weather impact:

• Place outdoor saunas under a covered area where possible

• Use a protective cover in wet seasons or during heavy rain

• Maintain exterior oiling and sealing as per the manual

Warranty Exclusions

This warranty does not cover:

• Transport damage.

• Normal wear and tear.

• Fire, flood, rainwater, vermin, or excessive environmental exposure.

• Incorrect assembly, installation, or failure to follow product instructions.

• Power surges, thunderstorms, or unauthorised modifications.

• Use of corrosive or unapproved chemicals.

• Water ingress or overheating due to poor ventilation.

• Consumables (e.g. covers, oils).

• Performance issues, including but not limited to:

• Normal variations within manufacturer specifications.

• Excessive replacement of maintenance products.

• Indirect or consequential loss (e.g. business downtime or lost revenue).

• Neglect or improper maintenance.

• Warranty coverage does not apply where faults arise due to improper maintenance in commercial environments, including: 

• Debris accumulation, calcification, or biofilm buildup; 

• Poor water quality or improper chemical balance; 

• Damage to pumps, sensors, or internal components caused by hair, dirt, or untreated water; and 

• Environmental contamination specific to the Commercial Customer's premises. 

• Commercial Customers are required to use recommended maintenance Products and perform regular cleaning as instructed in PlusLife Health manuals or training materials. 

• Failure to follow commercial care guidelines may result in claim denial.

• Use of residential/home saunas or ice baths in commercial settings unless explicitly approved in writing.

• Damage from relocation of saunas after initial delivery and installation.

• LED transformers installed internally — this may cause melting or failure (must be installed externally).

• Upgraded heater control panels installed internally — unless mounted on the wall furthest from the heater and no higher than 1 metre from the floor. External installation is strongly recommended.

Commercial Warranty Exclusions

In addition to the standard Warranty Exclusions, the following additional exclusions apply to Commercial Use: 

• Damage from excessive use beyond recommended commercial usage parameters; 

• Issues arising from improper supervision or misuse by end users or clients; 

• Damage resulting from inadequate water treatment or chemical balance in commercial settings; 

• Wear and tear occurring at an accelerated rate due to high-volume usage; 

• Problems caused by power fluctuations, surges, or inadequate electrical infrastructure in commercial buildings; 

• Issues arising from improper installation by third-party contractors; and 

• Damage from inadequate staff training or failure to follow operating procedures.

Warranty Conditions

Warranty coverage for saunas is strictly subject to compliance with care and usage guidelines. The warranty will be voided in the following circumstances:

• Pouring undiluted essential oils or more than one ladle of water onto sauna rocks before the unit has reached maximum temperature (minimum 40-minute running time), as this poses a significant fire hazard

• Failure to regularly oil or maintain timber components, including both interior and exterior surfaces — every 12 months for residential use and every 6 months for commercial use

• Using the sauna without towels on benches

• Continued use of the sauna while any part is broken, damaged, or malfunctioning

• Saunas assembled in the rain — timber will absorb water and this voids warranty.

• Failing to oil the sauna internally and externally upon delivery as mentioned in the instructions.

Terms of Service

For full Terms of Service, visit:

pluslifehealth.com.au/pages/residential-terms-of-service

pluslifehealth.com.au/pages/commercial-terms-of-service

PlusLife Health Wholesale Warranty Terms

The following terms apply to wholesale clients and their associated purchases of PlusLife Health products:

• Labour costs are not covered under this warranty for wholesale purchases, except when repairs are conducted at the PlusLife Health Sydney Repair Centre.

• Shipping costs and repairs related to refrigerant leaks or compressor failures are excluded from warranty coverage for wholesale clients in all chillers.

• End Customers of wholesale partners must contact the wholesaler directly for all Product support and warranty-related enquiries. PlusLife Health does not provide direct Customer support to end customers of wholesale clients.

• Wholesale clients may not authorise third-party repairs, replacements, or modifications without the prior written approval of PlusLife Health. Unauthorised actions will void the warranty.

• Wholesale clients must oblige by all other pricing terms specified on wholesale price lists.

Terms of Service

For full Terms of Service, visit:

pluslifehealth.com.au/pages/residential-terms-of-service

pluslifehealth.com.au/pages/commercial-terms-of-service