Take this to every quote
The seven, on one screen, ready to forward
Screenshot this or send it on. It works on our quote as well as anyone else's.
- What is this heater rated to run: all day, or an evening?
- Where is the cabin built, can you document it, and will it stand up to a British winter?
- What is on the quote before I pay a deposit, what is excluded, and who pays the import duty?
- What supply and phase will my electrician need, and can you send that to them?
- Is this unit made to order, what is the lead time, and how does it get from the kerb to the room?
- If it stops mid-timetable, who picks up, in what hours, and to what response target?
- Will you draw my actual room before anything is ordered, and what does that cost?
Not all seven weigh the same. Two decide the purchase: what the heater is rated to run, and what is quoted before the deposit; vagueness on either is the disqualifier. Two more tell you what kind of company you are dealing with: where the cabin is built, and who picks up when it stops. The other three are scheduling and scope.
One rider on question one, and it is the part that does the work: if a supplier gives you a number, ask them to email the manufacturer's datasheet it came from. A sentence instead of a document is your answer. That applies to us as well. Ask us for ours and the datasheet arrives the same day.
Ours in one line: commercial-grade Harvia heaters with the datasheet available; cabins 100% built in Europe; the quote itemised, exclusions named, import duty ours; a UK support line with a written response target; the room drawn after the call. If someone above you signs, the plan and the quote are what you send. Hold every supplier to the same seven, us included.