WARRANTY INFORMATION
This warranty is an express limited warranty given by Wellness Technology Australia Pty Ltd (“WTAPL”) for the PlusLife Health Ice Bath Range of Ice Baths (the “Product”) and is valid for the period of 12 months from the date of delivery.
Subject to the terms and conditions set out below, WTAPL warrants that the Product will be free from defects in materials and workmanship during the warranty period.
Basic Maintenance Requirements: This warranty requires basic maintenance to be performed by the customer. The basic maintenance includes:
- Strainer Filter: Regularly clean the strainer filter. See overview video here. Cleaning instructions are here.
- Cartridge Filter: Inspect and maintain the cartridge filter as needed. See video here. Replacement cartridge filters can be purchased on our website.
- De-dusting the Fan Coil: Keep the fan free of dust to ensure optimal performance. See video here.
- Chiller Ventilation: Ensure there is at least 2x2 meters of clear space around the chiller for proper ventilation and to prevent overheating of the system.
Making a Claim: To make a claim, the purchaser must notify WTAPL in writing of any alleged defect or malfunction of the Product within the warranty period. The purchaser shall provide evidence of the purchase date and a description of the defect or malfunction.
Upon receipt of the claim, WTAPL shall investigate the alleged defect or malfunction and attempt to diagnose and remotely diagnose and provide solution for the issue through the WTAPL technical support team.
If the WTAPL internal technical support is not able to resolve the issue or the customer is not able or willing to work with them, WTAPL may send an external contractor to the customers location to diagnose and resolve the issue. The customer agrees that they have performed the Basic Maintenance Requirements.
If, upon inspection by WTAPL, the Product is found to be defective or malfunctioning due to faulty parts covered under this warranty, WTAPL will, at its option, repair or replace the defective or malfunctioning part(s) free of charge.
If, upon inspection by WTAPL, there are no defects found due to faulty parts and that the Basic Maintenance Requirements have not been performed, the customer will be required to directly pay for the services of the external contractor, and delivery and return fee of the product (if the customer has sent the product to the WTAPL instead of an external contractor visiting the customer).
Covered Parts: This warranty covers faulty parts including the ice bath chiller, the ice bath tub, and the interconnecting pipework inside of the ice bath.
Not Covered: This warranty does not cover defects or damages arising from improper use, misuse, neglect, alteration, or accident. Technical issues with connecting your smartphone to the app for controlling the ice bath are not covered by this warranty. Additionally, failure to perform regular maintenance on your ice bath may result in voiding the warranty.
Voided Warranty: Any modification made to your PlusLife Health Ice Bath will void the warranty. In addition, if any unauthorised person, firm or corporation undertakes to repair or modify the Product, the warranty may be void. Regular routine maintenance must be performed to keep the unit in stable working condition (cleaning strainer filter, replacing cartridge filter), please refer to Basic Maintenance Requirements.
Voiding Warranty for Ice Bath Orders:
- Chiller must be no more than 1.5m above or below bath.
- The interconnecting pipework must be no longer than 10m of pipe run (5 to and from the ice bath).
- Must have rigid pipe to and from chiller. Flexible pipe with long pipe runs will create air pockets which can damage components.
- Maintenance on chiller units must be performed as per "Basic Maintenance Requirements".
- Chiller unit must have at least 2x2m ventilated space.
This warranty is in lieu of all other warranties, express or implied, including without limitation any implied warranties of merchantability or fitness for a particular purpose.
The rights and remedies provided to the purchaser in this warranty are exclusive and in lieu of all other remedies, including without limitation, incidental, consequential or special damages arising from any breach of warranty or under any other legal theory.
This warranty is valid only in the country of purchase and does not extend to any Product that has been tampered with, misused, abused, neglected, altered, or is otherwise damaged due to causes beyond the control of WTAPL.
We hope you enjoy using your PlusLife Health Ice Bath, and please do not hesitate to contact us with any questions or concerns.
